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Senior Engineer, Support Operations

Saviynt’s Enterprise Identity Cloud helps modern enterprises scale cloud initiatives and solve the toughest security and compliance challenges in record time. The company brings together identity governance (IGA), granular application access, cloud security, and privileged access (PAM) to secure the entire business ecosystem and provide a frictionless user experience. The world’s largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance.

 Bachelor’s/equivalent in Engineering

 Experience with ticketing system; Service Desk, Remedy, etc.

 Understanding of SLAs and the importance of being within SLAs

 Ability to provide 24/7 on-call support as an SME (on a rotational basis)

 Experience with documentation of policies and procedures

 5+years of industry experience in design, development, customization,

configuration, deployment preferably in any Identity Management and Governance


 Excellent verbal and written communication skills

 Ability to excel in a team-oriented, project-based work environment

 Strong critical thinking skills, and the ability to think on your feet

 Must be able to thrive in a fast-paced, high energy environment

 Ability to work independently, adapt quickly, and maintain a positive attitude

 Ability to dissect requirements into usable test cases and a test plan that covers

new functionality, while keeping an eye on all other aspects that ensure full testing


 Knowledge of Web Services (REST/SOAP)

 Knowledge of Java/J2EE and SQL

 Experience in Unix Shell/Perl scripting

 Provide Level 2 support for the system within agreed service levels

 Implement and manage the effectiveness of Incident, Service Request, Change and

Problem management processes for the service area

 Provide daily/weekly report for ticket status

 Responsible for the maintenance of system configurations and process documentation,

operating procedures, and infrastructure support documentation

 Help with operations after go-live, ensuring SLAs

 Resolve technical issues through debugging, research, and investigation.

 Work closely with business teams and DevSecOps teams on for activities related to

supporting the IAM service offerings

Saviynt is an amazing place to work. We are a high-growth, cloud software company with phenomenal people, that is building the most innovative identity platform in the world. Your time at Saviynt will be worthwhile. You will experience tremendous growth and learning while being part of something you are helping to define and build from the ground up. Through challenging yet rewarding work, you will be able to directly impact our clients, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic high-growth environment you belong with us!

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