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Social Media Supervisor (Audience Engagement)

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Educational Media Foundation - K-LOVE & Air1

6700 Tower Circle Franklin TN UNAVAILABLE US

Posted 52 days ago


Job Description:

Overview

K-LOVE and Air1 inspires & encourages our listeners to have a closer relationship with Christ. YOU can play a part in making that happen!

Because of our interactions with listeners, our Digital Care (Audience Engagement) team serves as an extension of what is happening on-air. We enhance the listener experience through our level of customer service, offering accurate, and prompt responses to their inquiries.

The Digital Care Supervisor aids our audience and donors through digital response while leading and developing a team of Digital Care Specialists and Associates. You will be responsible hiring staff, training, scheduling, digital quality control, and will be an active member of the Audience Engagement Leadership team.

A few areas of responsibility include:

Lead the interviewing and hiring process.

Manage team member performance. Set expectations, hold team accountable and celebrate successes.

Supply feedback to team members via 1:1 meetings and semi-annual Performance Conversations.

Lead training on processes, communication, and other skills necessary for success in the role.

Report progress toward goals and objectives.

Build a strong, healthy, and productive team.

Work collaboratively with other team supervisors to schedule team in an efficient and effective manner.

Required Skills/Experience:

Excellent social media knowledge (FB, Instagram, Twitter, etc.)

Leading and training a team of digital response associates.

Strong leadership with direct report experience with an emphasis on performance management.

Track record of strong customer service.

Ability to plan, organize, lead and direct projects.

Keen eye for on brand voice relating to our media platforms (K-LOVE and Air1).

Outstanding writing, grammar and spelling.

Computer skills with MS Office products (Word, Excel, PowerPoint, Outlook) and Visio. Plus, an exceptional understanding of social media platforms.

Tech savvy with the ability to quickly learn EMF specific programs.

Strong written and verbal communication skills, along with good interpersonal skills.

Strong organizational and administrative skills; strong attention to detail.

Preferred Skills/Experience

Candidates living in the Greater Nashville area.

Call center (of any size) would be extremely helpful.

AA or equivalent, Journalism, writing degree or certificate.

Please provide a digital portfolio of your work or work samples that would help us understand your fit for this role.

Why work for Educational Media Foundation, K-LOVE/Air1?

Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values.

Great Benefits

As the nation’s largest nonprofit Christian Broadcast/Media organization, this position offers competitive pay and that's not all. Our Total Rewards package also includes outstanding medical, dental and vision protection, as well as a robust 401K plan. You will have access to a wide variety of programs to help you balance your work and personal life, including a generous paid time off policy, learning, growth and advancement opportunities. Even better, we have some cool not so usual benefits, like the ability to pray openly, be plugged in at Christian concerts, and represent our ministry at industry networking opportunities. Key Words: Customer service supervisor, christian jobs, ministry jobs, church jobs, office manager, receptionist

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