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Product Support Consultant

Requirements 

 

What's the Opportunity? 

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. 

  

What Will I be doing? 

Work with customers to help them solve issues they have with using Zenoti

Own customer reported issues and see problems through to resolution

Consult with customers to ensure their business operations run effectively on Zenoti

Follow all defined processes in the team when working on issues

Be part of the ticketing system and handle the client reported issues.

Be proud of what you work on, obsess about the quality of the work you produce

Influence the direction of the product by providing feedback about challenges customers have with using our product

  

What Skills do I need? 

3 to 5 years in supporting web-based enterprise applications

A willingness to solve problems for our customers

A technology-centric background

Previous advanced support experience with data-driven, web-based applications

Strong logical, analytical and problem solving skills

Excellent communication skills

Can work in a fast paced, ever changing, start-up environment

Benefits 

A competitive salary and equity in the company 

Comprehensive medical coverage for yourself and your immediate family 

An environment where wellbeing is high on priority – access to regular yoga, meditation, breathwork, nutrition counseling, stress management, inclusion of family for most benefit awareness building sessions 

Unlimited vacation 

Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives.

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