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Technical Solutions Consultant ***W2*** - Freelance [Remote]

JOB TYPE: Freelance, Contract Position - W2 (no agencies/C2C - see notes below)

LOCATION: Remote - United States only (Time Zone: EST | Full day overlap)

HOURLY RANGE: Our client is looking to pay $70 – $76/hr

ESTIMATED DURATION: 40h/week - Long term

THE OPPORTUNITY

As a Technical Solutions Consultant, you will be the technical point of contact for our clients and internal stakeholders. You will become an expert on their commerce solutions, consult with clients on best practices and resolve any technical issues that come your way. You will also help build tools, automate services and operations, and support internal and external education on commerce solutions. Technical Solutions Consultants are curious by nature, comfortable working in ambiguous situations, and love coming up with creative solutions to client needs.

****W2 Role Benefits will be Provided*****RESPONSIBILITIES** Build technical knowledge and expertise in our client’s Commerce & Advertising products* Provide consultative guidance to sales teams and external clients on commerce best practices, particularly on our client’s commerce and advertising setups.* Troubleshoot and prioritize technical issues related to Shops setup, catalogs, feeds, orders and 3rd party feeds & integrations. Escalate to specialists when appropriate for further troubleshooting or debugging.* Effectively communicate technical resolutions, workarounds, and product confusions to the sales and account teams.* Facilitate a high-end customer experience related to support for bugs and ensure all support SLAs are met.* Identify opportunities to optimize and automate workflows and support processes.*EDUCATION & SKILLS** BA/BS in Marketing, Computer Science, Engineering, or related degree* 2+ years of experience with Commerce integrations, Digital Advertising and/or Technology industries* Experience with troubleshooting and ticket escalation* Experience translating technical concepts and solutions to non-technical audiences* Familiarity with e-commerce concepts such as order management systems, product description pages, catalog/feed integrations, promotions/discounts, shipping profiles, etc.* Familiarity/Experience of using advertising technologies such as pixels, ad servers, auctions and delivery* Familiarity/Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs* Familiarity with SQL

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